I express that exact sentiment so much with regards to two things-media and home automation. Screw that-just give me something that works. I don’t need to wear a badge around showing how technical I am. I sympathize so much your sentiment of messing around with stuff like you, I do this stuff all day at work. The Infuse video player is fantastic, its library features are strong and improving with every release, and finally, I’ve never had to futz around with servers and configs. I know I’m emphasizing this communication angle, but really it’s just because it’s not hard to have good software if you surround yourself with intelligent people it’s so rare, though, for these companies to also excel at communication. I can’t claim to know anything about how the software team operates, but I can only assume that the professionalism apparent in the forums runs throughout the whole organization. They run their forums better than most online communities, and you always get the sense that you’re heard. They speak with their users in the forums, always keep expectations realistic, and always deliver on their roadmap. Infuse, on the contrary, is probably the most organized and communicative software product I’ve ever used. I spent more than a year watching people suckered into the Plex Cloud marketing, and the team deceitfully collecting their Plex Pass subscriptions based solely on the Plex Cloud promise. I’ve never seen a product fail so spectacularly and with such a lack of communication or professional follow up. Their handling of Plex Cloud is really what disillusioned me, and finally convinced me to abandon it. I was a Plex user and advocate for years.
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